Telephone Mystery Shop

Telephone Shop

Ellis’ telephone shops consist of an individual posing as a prospect and calling the apartment community. This type of mystery shop includes an audio recording of an actual telephone presentation conducted by a leasing professional, along with a written mystery shopping report.

• Evaluates sales and customer service skills for converting telephone calls to onsite visits
• Identifies if the call was answered immediately or multiple attempts were required to reach a live agent
• Provides visibility into the length of the telephone call and the impact on the quality of the conversation
• Includes performance-based training dependent on the outcome of the mystery shop

Sample

Sample Recorded Telephone Apartment Mystery Shop Report

Also, this mystery shop selection is economical in price. It has a quick turnaround, giving you insight into your prospects’ telephone experience with your leasing teams. Ellis’ mystery shops provide objective feedback to help you specifically focus on leasing professional telephone sales skills successes and opportunities for improvement. The mystery shop includes a written report and audio recording of the telephone presentation, as well as access to extensive dashboard reporting.