Text Analytics/Sentiment Surveys
- Analyze the context for comments shared in each survey
- Quantify customer emotions by understanding customer sentiment
As part of the enhanced resident surveys program, we provide feedback on customer sentiment – common themes – through our text analytics. Our built-in analytics do the work of providing perspective on customer feedback, saving you the time and costs of evaluating raw data to find meaning and value. Our resident surveys program defines the bigger picture of strategic focus points, allowing you to refine the process of increasing resident retention – and boost your ROI.