Virtual Leasing Mystery Shop
Virtual Leasing mystery shops begin with an individual posing as a prospect and placing a telephone call to the apartment community to evaluate leasing professional skills for conducting virtual leasing presentations for customers prior to or in lieu of being able to visit the property in person. A Virtual Leasing mystery shop includes an audio recording of an actual telephone presentation conducted by a leasing professional, a written mystery shopping report, and access to extensive dashboard reporting.
- Evaluates telephone and virtual tour skills, with an in-depth evaluation of the entire virtual leasing experience
- Includes performance-based training dependent on outcome of the virtual leasing shop
Virtual Leasing Mystery Shop + Video Shop
A virtual mystery shop and virtual video mystery shop are both in-depth evaluations of the telephone presentation conducted by a leasing professional, including assessing how the caller is greeted, exploration of their needs, how the apartment and community are demonstrated to include a virtual tour, how the associate attempted to close the sale, and follow-up contacts, as well as a summary assessment of the overall experience. Included with the Virtual Leasing mystery shop are a written report, an audio recording of the initial call, and access to extensive dashboard reporting. A virtual leasing video mystery shop additionally includes a video recording of the live virtual tour.
- Evaluates telephone and virtual tour skills, with an in-depth evaluation of the entire virtual leasing experience
- Includes performance-based training dependent on outcome of the virtual leasing shop
- Includes video of the personalized virtual tour provided to the prospect
Samples
- Sample 1 Advanced Virtual Leasing + Video Shop Report
- Sample 2 Advanced Virtual Leasing + Video Shop Report
Ellis’ virtual leasing mystery shops and virtual leasing video mystery shops provide objective feedback to help you specifically focus on leasing professional telephone and virtual leasing sales skills successes as well as opportunities for improvement.