Advanced Virtual Leasing Experience Shop

  • Begins with an individual posing as a prospect (mystery shopper) placing a telephone call to the apartment community
  • Evaluates telephone and virtual tour skills, with an in-depth evaluation of the entire virtual leasing experience
  • Includes targeted-based training dependent on outcome of the shop

An advanced virtual leasing experience shop is an in-depth evaluation of the telephone presentation conducted by a leasing professional, including assessing how the caller is greeted, exploration of their needs, how the apartment and community are demonstrated to include a virtual tour as part of the initial call or as a secondary call, how the associate attempted to close the sale, and follow-up contacts, as well as a summary assessment of the overall experience. Included with this shop are a written report, the audio recording of the call, and online access that provides data summaries of all shops.

Advanced Virtual Leasing Experience + Video Shop

  • Begins with an individual posing as a prospect (mystery shopper) placing a telephone call to the apartment community
  • Evaluates telephone and virtual tour skills, with an in-depth evaluation of the entire virtual leasing experience
  • Includes targeted-based training dependent on outcome of the shop
  • Includes video of the personalized virtual tour provided to the prospect

An advanced virtual leasing experience + video shop is a in-depth evaluation of the telephone presentation conducted by a leasing professional, including assessing how the caller is greeted, exploration of their needs, how the apartment and community are demonstrated to include a virtual tour as part of the initial call or as a secondary call, how the associate attempted to close the sale, and follow-up contacts, as well as a summary assessment of the overall experience. Included with this shop are a written report, the audio recording of the call, the video recording of the virtual tour, and online access that provides data summaries of all shops.

Samples

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