Ellis Mystery Shop Benchmark Participation

Ellis Mystery Shop Benchmark Participation

Ellis Mystery Shop Benchmark Participation

Customers are eligible for participation with 30 or more completed, eligible shops in the calendar quarter (onsite and virtual leasing shops, including video, that contain the 10 key questions will be considered eligible)

Ellis Mystery Shop Benchmark Ranking and Placement Guidelines

We publish Ellis Mystery Shop Benchmark results in two tiers, determined by the number of eligible shops conducted per company for the period.

  • Tier 1: 70 or more shops per calendar quarter
  • Tier 2: 30 to 69 shops per calendar quarter

Platinum level achievers for the following are recognized in the Ellis Mystery Shop benchmark letter

  • Traditional Benchmark Score for Platinum: 97% to 100%
  • Customer Experience Benchmark Score for Platinum: 4.6 to 5.0
  • Virtual Leasing Benchmark Score for Platinum: 97% to 100%

Upcoming Events

  1. Lease Like a Pro!

    May 19, 2022 @ 1:00 pm - 1:30 pm CDT
  2. Better Calls for Better Maintenance Efficiency – Service Matters!

    May 26, 2022 @ 1:00 pm - 1:30 pm CDT
  3. There’s No App for THAT! Providing Personal Customer Service and Utilizing Technology

    June 9, 2022 @ 1:00 pm - 1:30 pm CDT

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