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Dealing With Difficult Situations Virtually During Covid-19

April 29, 2020 @ 1:00 pm - 1:30 pm CDT


This webinar will focus on the importance of effective and regular resident communication, covering everything from first impressions to the residents’ experience with your staff virtually and in person. Discussions will also include the different communication tools that may be required for leasing and with current residents alike. As the frustrations during this difficult time may surface because our services have changed, we’ll focus on methods to help supervisors and team members be pro-active versus reactive to reach the same goals. A significant part of your success and happiness depends on your ability to handle difficult situations effectively.

  • Understand how you can navigate and resolve difficult situations before they arise.
  • Learn to identify triggers to proactively navigate communications with prospective residents and current residents.
  • Learn how difficult situations during COVID-19 can provide opportunities to serve residents and co-workers better.
  • Identify best practice tools to share with co-workers and direct reports to improve team performance when difficult situations occur virtually or in-person.


Presented by:  Pam Roberts Pederson






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Note: The time listed for the webinar is Central time.

Please adjust for your own time zone:
11:00 AM Pacific time
12:00 PM Mountain time
2:00 PM Eastern time


April 29, 2020
1:00 pm - 1:30 pm CDT