Nationwide Mystery Shop Benchmarking

Nationwide Mystery Shop Benchmarking

Nationwide Mystery Shop Benchmarking

Have you ever wondered how your leasing professionals compare to those in comparable management companies nationwide? Ellis Nationwide Benchmarking lets you know just that by evaluating leasing performance on several key metrics across our entire database of mystery shops each calendar quarter. We also maintain a database of historical results for all Ellis Mystery Shops.

Nationwide Benchmarking applies to our telephone onsite mystery shops, recorded onsite audio mystery shops, virtual leasing mystery shops, and video mystery shops. Ellis benchmarks by Traditional, Customer Experience, and Virtual Tour shop scores, which are calculated independently as part of the Nationwide Benchmarking and are published in a combined quarterly letter, recognizing top performers in each program.

Upcoming Events

  1. Lease Like a Pro!

    May 19, 2022 @ 1:00 pm - 1:30 pm CDT
  2. Better Calls for Better Maintenance Efficiency – Service Matters!

    May 26, 2022 @ 1:00 pm - 1:30 pm CDT
  3. There’s No App for THAT! Providing Personal Customer Service and Utilizing Technology

    June 9, 2022 @ 1:00 pm - 1:30 pm CDT

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