Nationwide Resident Surveys Benchmarking Program
Nationwide Resident Surveys Benchmarking
Have you ever wondered how your leasing professionals compare to those in comparable management companies nationwide? Ellis Benchmarking measures key metrics across our entire database of resident surveys each calendar quarter. We also maintain a database of historical results for all Ellis Benchmarking. Ellis Benchmarking applies to surveys administered by Ellis for customers who subscribe to our Resident Surveys Program. Ellis Benchmarking includes evaluation of overall Customer Loyalty and measures key touchpoints throughout the entire customer journey, from initial visit throughout residency and after move-out. It also evaluates the responsiveness of onsite teams to survey feedback. Ellis Benchmarking is published in a combined quarterly letter, recognizing top performers.