Ellis Announces Winners of 2015 Ellis Customer Experience Best in Class Award for Resident Surveys
Irving, TX. February 15,2016. Ellis Partners in Management Services announces winners of the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys. In 2015, Ellis surveyed nearly 200,000 units. This award is based on results of resident surveys conducted across 5 touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out, as well as companies that participated on an annual basis.
Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience you consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.
Ellis congratulates the 60 properties below for earning the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance. These properties not only achieved the highest loyalty scores but also responded to the resident an average 78% of the time a survey was completed at a 10% faster rate than their peers. By responding to the resident more frequently and faster, properties found themselves building trust and relationships with their residents resulting in a 9% higher likelihood to renew.
Ellis also recognizes the following companies whose properties earned this prestigious award for 2015:
Block Multifamily Group, LLC | Capital Properties | Concord Management | CWS Apartment Homes | Greystar Management Services | Landmark Communities | Lennar Multifamily Communities | Leslie Investment Properties | Lincoln Property Company | MG Properties Group | Middleburg Management LLC | Prodigy Living | R&V Management Corporation | Simpson Property Group | Starpoint Properties.
To be eligible to compete for the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last 9 months and have 10 or more completed surveys.
Ellis congratulates the properties below for earning the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.
| Property Name | Management Company |
| Aspen Village | Block Multifamily Group, LLC |
| Astor House | Prodigy Living |
| Bella Vida | Mission Rock Residential, LLC |
| Boulder Creek | Simpson Property Group |
| Casa Lago Palisades | Lincoln Property Company |
| Casa Tierra | Leslie Investment Properties Inc. |
| Casas Lindas | MG Properties Group |
| Chancery Village | Simpson Property Group |
| Gramercy Square at Ayrsley | Simpson Property Group |
| Greenspoint at Paradise Valley | Mission Rock Residential, LLC |
| Jefferson on Legacy | Lincoln Property Company |
| Las Kivas * | Mission Rock Residential, LLC |
| Lee Vista * | Concord Management |
| Madrone | Greystar Management Services |
| Manzanita Gate | MG Properties Group |
| Marquee At Belle Meade | Greystar Management Services |
| Marquis at Bellaire Ranch* | CWS Apartment Homes, LLC |
| Marquis at Carmel Commons * | CWS Apartment Homes, LLC |
| Marquis at Carmel Valley * | CWS Apartment Homes, LLC |
| Marquis at Clear Lake * | CWS Apartment Homes, LLC |
| Marquis at Lantana * | CWS Apartment Homes, LLC |
| Marquis at State Thomas * | CWS Apartment Homes, LLC |
| Marquis at Stonegate * | CWS Apartment Homes, LLC |
| Marquis at Sugar Land * | CWS Apartment Homes, LLC |
| Marquis at Treetops * | CWS Apartment Homes, LLC |
| Marquis on Edwards Mill * | CWS Apartment Homes, LLC |
| Marquis on Memorial * | CWS Apartment Homes, LLC |
| Meadow in the Village | Lincoln Property Company |
| Menlo Creek | Simpson Property Group |
| Mira Bella | Simpson Property Group |
| Miro at the Parc | Mission Rock Residential, LLC |
| Mission Concord Place | Middleburg Management, LLC. |
| Mission Stadler Place | Middleburg Management, LLC. |
| Montelena | Simpson Property Group |
| North Park Apartments * | Capital Properties |
| Ocean Village | MG Properties Group |
| Park in the Village | Lincoln Property Company |
| Pointe North Apartments | Landmark Communities |
| Preserve at Ballantyne * | CWS Apartment Homes, LLC |
| Promenade Park | Simpson Property Group |
| Resort at Tanamera | MG Properties Group |
| Ridgeview | Simpson Property Group |
| Riveredge Terrace | R & V Management Corporation |
| Roswell City Walk | Lennar Multifamily Communities |
| San Carlos | Simpson Property Group |
| Saucon View Apartments | Landmark Communities |
| Skyhouse Dallas | Simpson Property Group |
| Stoneledge | Simpson Property Group |
| Studio 77 | Lincoln Property Company |
| Studio Parc North | StarPoint Properties |
| Tavera | R & V Management Corporation |
| The Cornelius | MG Properties Group |
| The Matisse | Simpson Property Group |
| The Meadows | Landmark Communities |
| The Retreat at Fox Hollow | Lincoln Property Company |
| Valencia | Simpson Property Group |
| Villas at Stonebridge Ranch | Simpson Property Group |
| Westside in the Village | Lincoln Property Company |
| Willow Creek * | CWS Apartment Homes, LLC |
| Zoso Flats | Simpson Property Group |
* Properties that have achieved Best in Class status for more than one year
About Ellis
For over 30 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate onsite sales and marketing processes. Ellis now offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | [email protected] | 888-988-3767