Complete the Cycle of Understanding
EPMS offers an integrated solution to improving performance for your onsite apartment property teams, increasing lead conversion and resident retention. Our mystery shops, resident surveys, and training are resources that can be used either independently to address specific needs, or together as a turnkey program for ongoing performance optimization. They’ll help you complete the cycle of understanding what the customer wants, to defining and focusing on what the customer needs, to measuring if the customer is actually getting what they want while living in multifamily housing.
The Ellis solution suite optimizes the apartment living customer experience at key touch points throughout the entire customer journey, from initial visit to move-out from multifamily living. We’ll let you know how you’re doing, and show you how you can do better.
Improving Lead Conversion
How are your onsite apartment leasing teams performing? Ellis’ apartment mystery shopping services give all of the data and reporting you need to monitor your leasing performance and measure it against your established expectations, historic performance, and the performance of other properties, companies and markets across the country.
What specific action can you take to get the best results for your multifamily properties? Once you have objective feedback on leasing performance, you’re in a better position to assess performance and take action for improvement as needed. Ellis provides you with valuable tools, training and resources to help you quickly reinforce strengths and address any problem areas.
Developing Loyal Customers
Would your apartment residents recommend you? Our targeted resident surveys program identifies and prioritizes the actions required to drive a more positive customer experience. Our program is geared toward customer loyalty – understanding the customer and what influences them to renew and/or recommend your community to a friend or family member. Using our partnership with rating and review sites, multifamily resident survey results can be leveraged as reviews on your website, blogs, and social media to increase review volume and positive online feedback.
Improving Community-Wide Performance
Are you getting the best possible results for your apartment properties? Maximizing the customer experience requires not just knowing how well you’re doing, but what specific action you need to take to drive change and improvement. We believe that truly successful training is not just done at on-boarding, but incorporated as an ongoing process of learning, redirection, and development for each industry professional.