Ellis Announces Winners of 2016 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 13, 2017. Ellis Partners in Management Solutions announces winners of the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys.  Since beginning this Award in 2014, Ellis has surveyed almost 600,000 units.  This Award is presented to the top 10% of communities nationwide based on their annual results for resident surveys conducted across 5 touch points:  lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter philosophy, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience you consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates 87 communities (noted below) for earning the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved the highest customer loyalty scores but also responded directly to the residents who completed survey an average of 83% of the time compared to 2015’s response rate of 78%.  These communities also responded to residents 3 days faster compared to their peers.  Responding to the resident surveys more frequently and quickly, these Best In Class communities build trust and relationship with their residents resulting in a 14% higher likelihood to renew.

Ellis also recognizes the following property management companies whose properties earned this prestigious award for 2016:

Carlisle Property Management | CWS Apartment Homes | Landmark Communities | Lennar Multifamily Communities | Leslie Investment Communities | Lincoln Property Company | MG Properties Group | Mission Rock Residential | Pinnacle | Richmark | Simpson Property Group | Steadfast Management

Note:  Best In Class companies are listed in alphabetical order.

To be eligible to compete for the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys, the community must have been on the Ellis Resident Surveys Program for the last 9 months and have had 20 or more completed surveys.

 2016 Ellis Customer Experience Best in Class Award Properties

Property Name Management Company
Heron Pond Carlisle Property Management
Country Walk Carlisle Property Management
Bell Ridge Carlisle Property Management
Firestone West 7th CWS Apartment Homes, LLC
Marquis at Barton Trails Phase CWS Apartment Homes, LLC
Marquis at Bellaire Ranch ** CWS Apartment Homes, LLC
Marquis at Carmel Commons** CWS Apartment Homes, LLC
Marquis at Carmel Valley ** CWS Apartment Homes, LLC
Marquis at Lantana ** CWS Apartment Homes, LLC
Marquis at State Thomas ** CWS Apartment Homes, LLC
Marquis at Stonebriar CWS Apartment Homes, LLC
Marquis at Turtle Creek CWS Apartment Homes, LLC
Marquis on Memorial ** CWS Apartment Homes, LLC
Preserve at Ballantyne ** CWS Apartment Homes, LLC
Willow Creek ** CWS Apartment Homes, LLC
Pointe North Apartments * Landmark Communities
Saucon View Apartments * Landmark Communities
The Meadows * Landmark Communities
STRATA Flats Landmark Communities
Parkhouse Lennar Multifamily Communities
Casa Tierra * Leslie Investment Properties Inc.
1016 Lofts Lincoln Property Company
4Marq Lincoln Property Company
8800 Doral Apartments Lincoln Property Company
Apex Laguna Niguel Lincoln Property Company
Brook View Apartments Lincoln Property Company
Decatur Crossing Lincoln Property Company
Element Music Row Lincoln Property Company
Highgrove Lincoln Property Company
Infinity Harbor Point Lincoln Property Company
Inman Park Lincoln Property Company
Laurel Green Lincoln Property Company
Lincoln Galleria Lincoln Property Company
Lincoln Medical Center Lincoln Property Company
Mariner’s Landing Lincoln Property Company
Metropolitan at Cityplace Lincoln Property Company
Mezzo Design Lofts Lincoln Property Company
Millennium Westshore Lincoln Property Company
Mt Laurel Crossing Lincoln Property Company
Park Place Olde Town Lincoln Property Company
Residences at the Street Lincoln Property Company
Seneca at Cypress Creek Lincoln Property Company
The Ashton Lincoln Property Company
The Charleston Lincoln Property Company
The Fountains at Memorial City Lincoln Property Company
The Haven at Cranberry Woods Lincoln Property Company
The Lodge at Spring Shadows Lincoln Property Company
The Lofts at Peloton Lincoln Property Company
The Pointe at West Chester Lincoln Property Company
The Residences at Seven Gables Lincoln Property Company
The Residences at Willow Ridge Lincoln Property Company
The Retreat at Fox Hollow * Lincoln Property Company
The Retreat at Seven Bridges Lincoln Property Company
Tidewater at Salisbury Lincoln Property Company
Trails of Valley Ranch Lincoln Property Company
Villas dEste Lincoln Property Company
Watermark at Harmony Lincoln Property Company
Watermark at Walker Commons Lincoln Property Company
Del Norte Place MG Properties Group
Las Kivas ** Mission Rock Residential, LLC
The Enclave at 1550 Mission Rock Residential, LLC
Bella Vida * Mission Rock Residential, LLC
Miro at the Parc * Mission Rock Residential, LLC
Villas of Greenville Pinnacle (PRMC)
Westminster Pinnacle (PRMC)
Lake Gray Apartments Pinnacle (PRMC)
Reserve at Autumn Creek Richmark Properties
Cascade Summit Apartment Homes Simpson Property Group
Chancery Village * Simpson Property Group
Gramercy Square at Ayrsley * Simpson Property Group
Marshall Park Apartments & Town Homes Simpson Property Group
Mira Bella Luxury Apartments * Simpson Property Group
Promenade Park * Simpson Property Group
Ridgeview * Simpson Property Group
San Carlos * Simpson Property Group
Silos South End Simpson Property Group
Stoneledge * Simpson Property Group
The Brockman Lofts Simpson Property Group
The Matisse * Simpson Property Group
Victory Flats at Elmonica Station Simpson Property Group
Zoso Flats * Simpson Property Group
Mapleshade Park Steadfast Management
Montclair Parc Steadfast Management
Rosemont Olmos Park Steadfast Management
Spring Creek of Edmond Steadfast Management
Sycamore Terrace Steadfast Management
Valley Farms North Steadfast Management

* Properties that have achieved Best in Class status for more than one year
** Properties that have achieved Best in Class Status for three consecutive years.

Ellis congratulates the 2016 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.

About Ellis
For over 30 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate onsite sales and marketing processes. Ellis also offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767