Ellis Announces Winners of 2016 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 13, 2017. Ellis Partners in Management Solutions announces winners of the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys.  Since beginning this Award in 2014, Ellis has surveyed almost 600,000 units.  This Award is presented to the top 10% of communities nationwide based on their annual results for resident surveys conducted across 5 touch points:  lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter philosophy, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience you consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates 87 communities (noted below) for earning the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved the highest customer loyalty scores but also responded directly to the residents who completed survey an average of 83% of the time compared to 2015’s response rate of 78%.  These communities also responded to residents 3 days faster compared to their peers.  Responding to the resident surveys more frequently and quickly, these Best In Class communities build trust and relationship with their residents resulting in a 14% higher likelihood to renew.

Ellis also recognizes the following property management companies whose properties earned this prestigious award for 2016:

Carlisle Property Management | CWS Apartment Homes | Landmark Communities | Lennar Multifamily Communities | Leslie Investment Communities | Lincoln Property Company | MG Properties Group | Mission Rock Residential | Pinnacle | Richmark | Simpson Property Group | Steadfast Management

Note:  Best In Class companies are listed in alphabetical order.

To be eligible to compete for the 2016 Ellis Customer Experience Best in Class Award for Resident Surveys, the community must have been on the Ellis Resident Surveys Program for the last 9 months and have had 20 or more completed surveys.

 2016 Ellis Customer Experience Best in Class Award Properties

Property NameManagement Company
Heron PondCarlisle Property Management
Country WalkCarlisle Property Management
Bell RidgeCarlisle Property Management
Firestone West 7thCWS Apartment Homes, LLC
Marquis at Barton Trails PhaseCWS Apartment Homes, LLC
Marquis at Bellaire Ranch **CWS Apartment Homes, LLC
Marquis at Carmel Commons**CWS Apartment Homes, LLC
Marquis at Carmel Valley **CWS Apartment Homes, LLC
Marquis at Lantana **CWS Apartment Homes, LLC
Marquis at State Thomas **CWS Apartment Homes, LLC
Marquis at StonebriarCWS Apartment Homes, LLC
Marquis at Turtle CreekCWS Apartment Homes, LLC
Marquis on Memorial **CWS Apartment Homes, LLC
Preserve at Ballantyne **CWS Apartment Homes, LLC
Willow Creek **CWS Apartment Homes, LLC
Pointe North Apartments *Landmark Communities
Saucon View Apartments *Landmark Communities
The Meadows *Landmark Communities
STRATA FlatsLandmark Communities
ParkhouseLennar Multifamily Communities
Casa Tierra *Leslie Investment Properties Inc.
1016 LoftsLincoln Property Company
4MarqLincoln Property Company
8800 Doral ApartmentsLincoln Property Company
Apex Laguna NiguelLincoln Property Company
Brook View ApartmentsLincoln Property Company
Decatur CrossingLincoln Property Company
Element Music RowLincoln Property Company
HighgroveLincoln Property Company
Infinity Harbor PointLincoln Property Company
Inman ParkLincoln Property Company
Laurel GreenLincoln Property Company
Lincoln GalleriaLincoln Property Company
Lincoln Medical CenterLincoln Property Company
Mariner’s LandingLincoln Property Company
Metropolitan at CityplaceLincoln Property Company
Mezzo Design LoftsLincoln Property Company
Millennium WestshoreLincoln Property Company
Mt Laurel CrossingLincoln Property Company
Park Place Olde TownLincoln Property Company
Residences at the StreetLincoln Property Company
Seneca at Cypress CreekLincoln Property Company
The AshtonLincoln Property Company
The CharlestonLincoln Property Company
The Fountains at Memorial CityLincoln Property Company
The Haven at Cranberry WoodsLincoln Property Company
The Lodge at Spring ShadowsLincoln Property Company
The Lofts at PelotonLincoln Property Company
The Pointe at West ChesterLincoln Property Company
The Residences at Seven GablesLincoln Property Company
The Residences at Willow RidgeLincoln Property Company
The Retreat at Fox Hollow *Lincoln Property Company
The Retreat at Seven BridgesLincoln Property Company
Tidewater at SalisburyLincoln Property Company
Trails of Valley RanchLincoln Property Company
Villas dEsteLincoln Property Company
Watermark at HarmonyLincoln Property Company
Watermark at Walker CommonsLincoln Property Company
Del Norte PlaceMG Properties Group
Las Kivas **Mission Rock Residential, LLC
The Enclave at 1550Mission Rock Residential, LLC
Bella Vida *Mission Rock Residential, LLC
Miro at the Parc *Mission Rock Residential, LLC
Villas of GreenvillePinnacle (PRMC)
WestminsterPinnacle (PRMC)
Lake Gray ApartmentsPinnacle (PRMC)
Reserve at Autumn CreekRichmark Properties
Cascade Summit Apartment HomesSimpson Property Group
Chancery Village *Simpson Property Group
Gramercy Square at Ayrsley *Simpson Property Group
Marshall Park Apartments & Town HomesSimpson Property Group
Mira Bella Luxury Apartments *Simpson Property Group
Promenade Park *Simpson Property Group
Ridgeview *Simpson Property Group
San Carlos *Simpson Property Group
Silos South EndSimpson Property Group
Stoneledge *Simpson Property Group
The Brockman LoftsSimpson Property Group
The Matisse *Simpson Property Group
Victory Flats at Elmonica StationSimpson Property Group
Zoso Flats *Simpson Property Group
Mapleshade ParkSteadfast Management
Montclair ParcSteadfast Management
Rosemont Olmos ParkSteadfast Management
Spring Creek of EdmondSteadfast Management
Sycamore TerraceSteadfast Management
Valley Farms NorthSteadfast Management

* Properties that have achieved Best in Class status for more than one year
** Properties that have achieved Best in Class Status for three consecutive years.

Ellis congratulates the 2016 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.

About Ellis
For over 30 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate onsite sales and marketing processes. Ellis also offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767

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