Ellis Announces Winners of 2019 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 4, 2020. Ellis Partners in Management Solutions is proud to announce the winners of the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award six years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates the 140 properties below for earning the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores with an average of 92%, up from 91% last year, but also responded to the resident an average of 97% of the time a survey was completed, compared to 94% in 2018.  These properties also responded to residents within an average of 4.5 days, more than 1.3 days faster than other properties.  By responding to the resident more frequently and faster, Best in Class properties found themselves building trust and relationships with their residents resulting in a 15% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2019:

Affinity Property Management | American Landmark Apartments | Block Multifamily Group, LLC | Capstone Real Estate | Carlisle Property Management | Cathcart Property Management | CLMS Management | Evolve Management Group | Fore Property Company | FPI Management | Friedman Realty Group | GDC Properties | Ghertner & Company | Goldberg Realty Associates | Guardian Management, LLC | HRI Properties | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Madison Apartment Group | Manco Abbott | MG Properties Group | Olympus Property | Pinnacle | Provence Real Estate | R&V Management | ResideBPG | Simpson Property Group | Steadfast Management | Sunrise Management | Sunrise Management & Consulting | TM Realty | Tribridge Residential | Woodmont Properties | Zaremba Management Company

To be eligible to compete for the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last nine months and have 20 or more completed surveys.

2019 Ellis Customer Experience Best in Class Award Properties

(Listed by Years Recognized and Management Company in Alphabetical Order)

Best In Class Winners – 5 Year Winners
Saucon View Apartments Landmark Communities
The Meadows Landmark Communities
San Carlos Simpson Property Group
Best In Class Winners – 4 Year Winners
Pointe North Apartments Landmark Communities
Decatur Crossing Lincoln Property Company
Inman Park Lincoln Property Company
Millennium Westshore Lincoln Property Company
The Fountains at Memorial City Lincoln Property Company
The Haven at Cranberry Woods Lincoln Property Company
The Lodge at Spring Shadows Lincoln Property Company
The Residences at Seven Gables Lincoln Property Company
The Residences at Willow Ridge Lincoln Property Company
Westminster Pinnacle (PRMC)
Ridgeview Simpson Property Group
Stoneledge Simpson Property Group
Best In Class Winners – 3 Year Winners
Heron Pond I & II Carlisle Property Management (CPM)
Settlers Place Fore Property Company
Addison Court JMG Realty, Inc.
Lincoln Medical Center Lincoln Property Company
Masonvale Lincoln Property Company
Siena Park Lincoln Property Company
The Encore on 7th Lincoln Property Company
The Retreat at Seven Bridges Lincoln Property Company
The Fountains at Alluvial Manco Abbott
The Grove Manco Abbott
The Shires Manco Abbott
Manzanita Gate MG Properties Group
City Place Provence Real Estate, LLC
Silos South End Simpson Property Group
Skyhouse Austin Simpson Property Group
The Encore SouthPark Simpson Property Group
Shalimar at Davie TM Realty Services
Best In Class Winners – 2 Year Winners
The Equitable Building Block Multifamily Group, LLC
Lodge at Westlake Capstone Real Estate
Retama Park Capstone Real Estate
Retreat at Cross Mountain Capstone Real Estate
Country Walk Carlisle Property Management (CPM)
Magnolia Crossing Carlisle Property Management (CPM)
The Reserve at Stone Port Cathcart Property Management
811 East Downtown Evolve Management Group, LLC
597 Westport GDC Properties, Inc.
Belmont Dairy Apartments Guardian Management, LLC
Cypress Point Guardian Management, LLC
Discovery Point Guardian Management, LLC
Highland Square Guardian Management, LLC
Villas on Sixth Apartment Homes Guardian Management, LLC
Nissen Building HRI Properties
STRATA East Landmark Communities
5225 Maple Avenue Lincoln Property Company
Alvista Willow Brook Lincoln Property Company
Balsam Place Lincoln Property Company
Hancock Square at Arlington Station Lincoln Property Company
Lumiere Lincoln Property Company
Marquee at Belle Meade Lincoln Property Company
Mezzo Design Lofts Lincoln Property Company
Montclair Residences at Bay St Station Lincoln Property Company
The Ashby at South Hills Village Station Lincoln Property Company
The McCarthy Lincoln Property Company
The Strand Lincoln Property Company
Treetops at Chester Hollow Lincoln Property Company
Waterford Court Apartments Lincoln Property Company
CitySide Apartments Longboat Enterprises
Cotswolds Court Manco Abbott
Elevation Chandler Olympus Property
Central Park R & V Management Corporation
Cadence Cool Springs Apartments Simpson Property Group
Strata Simpson Property Group
Deer Valley Gardens Senior Steadfast Management
Hilliard Summit Steadfast Management
River Run Senior Steadfast Management
Sycamore Terrace Steadfast Management
Town and Country Sunrise Management
Linden House Zaremba Management Company
Best In Class Winners – 1 Year Winners
Center Pointe Affinity Property Management
Desertbrook Affinity Property Management
Evolv American Landmark
Retreat at Cinco Ranch American Landmark
The Grand Block Multifamily Group, LLC
Trinity Bell Gardens Block Multifamily Group, LLC
Woods at Johnson Mill Block Multifamily Group, LLC
Green at Plum Creek Capstone Real Estate
Homestead at Mormon Hill Capstone Real Estate
Sandstone Ridge Capstone Real Estate
Dominion Square CLMS Management
Horizon Seniors Fore Property Company
Villanova Fore Property Company
The Marc FPI Management
Audubon Arms Friedman Realty Group
Pin Oak Villas Ghertner & Company
Madison Mall Goldberg Realty Associates
Crystal Lake Guardian Management, LLC
Oakmont Guardian Management, LLC
Terrace at Mount Scott Guardian Management, LLC
Eastbridge Apartments Lincoln Property Company
Flats at Silo Bend Lincoln Property Company
High Point Senior Living Lincoln Property Company
Legacy at Science Park Lincoln Property Company
Legacy on O Connor Road Lincoln Property Company
Metro at Wilmington Station Lincoln Property Company
Metro Marina Bay Lincoln Property Company
Midtown Square Lincoln Property Company
Miramar Park Lincoln Property Company
Niche 905 Lincoln Property Company
Park 205 Lincoln Property Company
Portrait at Hance Park Lincoln Property Company
Rivers Edge Lincoln Property Company
The Residences at OMNI Louisville Lincoln Property Company
Vintage Winter Park Lincoln Property Company
Wellington Place Lincoln Property Company
West Brook Lincoln Property Company
The Whitney LMC, a Lennar Company
Madison Gateway Madison Apartment Group, LP
Madison Hill House Madison Apartment Group, LP
Lakeside Manco Abbott
Prelude at Paramount B Manco Abbott
The Gates at Fig Garden Manco Abbott
NewBerry Square MG Properties Group
Olympus on Main Olympus Property
Harbor Woods Living at Brunswick Pinnacle (PRMC)
Harbor Woods Living at Niles Pinnacle (PRMC)
Parkview Apartments Pinnacle (PRMC)
Sofi at Forest Heights Pinnacle (PRMC)
Residences at Christina Landing ResideBPG
Artisan Station Simpson Property Group
Metro Greenway Simpson Property Group
The Links Rea Farms Simpson Property Group
Orange Tree Steadfast Management
Van Allen Apartments Sunrise Management & Consulting
BluWater Apartments TriBridge Residential
Inman Quarter TriBridge Residential
Newnan Lofts TriBridge Residential
The Griff TriBridge Residential
Woodmont Ridge Woodmont Properties
Woodmont Townsquare II Woodmont Properties
Bridlewood Zaremba Management Company
Brighton Chase Zaremba Management Company
Chateau Perry Zaremba Management Company
Pleasant Hills Zaremba Management Company
Winfield Commons Zaremba Management Company

About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our e-learning partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention. Please contact us for more information on our Resident Surveys program or other services.

MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767