Ellis Announces Winners of 2019 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 4, 2020. Ellis Partners in Management Solutions is proud to announce the winners of the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award six years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

2019 best in class

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates the 140 properties below for earning the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores with an average of 92%, up from 91% last year, but also responded to the resident an average of 97% of the time a survey was completed, compared to 94% in 2018.  These properties also responded to residents within an average of 4.5 days, more than 1.3 days faster than other properties.  By responding to the resident more frequently and faster, Best in Class properties found themselves building trust and relationships with their residents resulting in a 15% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2019:

Affinity Property Management | American Landmark Apartments | Block Multifamily Group, LLC | Capstone Real Estate | Carlisle Property Management | Cathcart Property Management | CLMS Management | Evolve Management Group | Fore Property Company | FPI Management | Friedman Realty Group | GDC Properties | Ghertner & Company | Goldberg Realty Associates | Guardian Management, LLC | HRI Properties | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Madison Apartment Group | Manco Abbott | MG Properties Group | Olympus Property | Pinnacle | Provence Real Estate | R&V Management | ResideBPG | Simpson Property Group | Steadfast Management | Sunrise Management | Sunrise Management & Consulting | TM Realty | Tribridge Residential | Woodmont Properties | Zaremba Management Company

To be eligible to compete for the 2019 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last nine months and have 20 or more completed surveys.

2019 Ellis Customer Experience Best in Class Award Properties

(Listed by Years Recognized and Management Company in Alphabetical Order)

Best In Class Winners – 5 Year Winners 
Saucon View ApartmentsLandmark Communities
The MeadowsLandmark Communities
San CarlosSimpson Property Group
Best In Class Winners – 4 Year Winners 
Pointe North ApartmentsLandmark Communities
Decatur CrossingLincoln Property Company
Inman ParkLincoln Property Company
Millennium WestshoreLincoln Property Company
The Fountains at Memorial CityLincoln Property Company
The Haven at Cranberry WoodsLincoln Property Company
The Lodge at Spring ShadowsLincoln Property Company
The Residences at Seven GablesLincoln Property Company
The Residences at Willow RidgeLincoln Property Company
WestminsterPinnacle (PRMC)
RidgeviewSimpson Property Group
StoneledgeSimpson Property Group
Best In Class Winners – 3 Year Winners 
Heron Pond I & IICarlisle Property Management (CPM)
Settlers PlaceFore Property Company
Addison CourtJMG Realty, Inc.
Lincoln Medical CenterLincoln Property Company
MasonvaleLincoln Property Company
Siena ParkLincoln Property Company
The Encore on 7thLincoln Property Company
The Retreat at Seven BridgesLincoln Property Company
The Fountains at AlluvialManco Abbott
The GroveManco Abbott
The ShiresManco Abbott
Manzanita GateMG Properties Group
City PlaceProvence Real Estate, LLC
Silos South EndSimpson Property Group
Skyhouse AustinSimpson Property Group
The Encore SouthParkSimpson Property Group
Shalimar at DavieTM Realty Services
Best In Class Winners – 2 Year Winners 
The Equitable BuildingBlock Multifamily Group, LLC
Lodge at WestlakeCapstone Real Estate
Retama ParkCapstone Real Estate
Retreat at Cross MountainCapstone Real Estate
Country WalkCarlisle Property Management (CPM)
Magnolia CrossingCarlisle Property Management (CPM)
The Reserve at Stone PortCathcart Property Management
811 East DowntownEvolve Management Group, LLC
597 WestportGDC Properties, Inc.
Belmont Dairy ApartmentsGuardian Management, LLC
Cypress PointGuardian Management, LLC
Discovery PointGuardian Management, LLC
Highland SquareGuardian Management, LLC
Villas on Sixth Apartment HomesGuardian Management, LLC
Nissen BuildingHRI Properties
STRATA EastLandmark Communities
5225 Maple AvenueLincoln Property Company
Alvista Willow BrookLincoln Property Company
Balsam PlaceLincoln Property Company
Hancock Square at Arlington StationLincoln Property Company
LumiereLincoln Property Company
Marquee at Belle MeadeLincoln Property Company
Mezzo Design LoftsLincoln Property Company
Montclair Residences at Bay St StationLincoln Property Company
The Ashby at South Hills Village StationLincoln Property Company
The McCarthyLincoln Property Company
The StrandLincoln Property Company
Treetops at Chester HollowLincoln Property Company
Waterford Court ApartmentsLincoln Property Company
CitySide ApartmentsLongboat Enterprises
Cotswolds CourtManco Abbott
Elevation ChandlerOlympus Property
Central ParkR & V Management Corporation
Cadence Cool Springs ApartmentsSimpson Property Group
StrataSimpson Property Group
Deer Valley Gardens SeniorSteadfast Management
Hilliard SummitSteadfast Management
River Run SeniorSteadfast Management
Sycamore TerraceSteadfast Management
Town and CountrySunrise Management
Linden HouseZaremba Management Company
Best In Class Winners – 1 Year Winners 
Center PointeAffinity Property Management
DesertbrookAffinity Property Management
EvolvAmerican Landmark
Retreat at Cinco RanchAmerican Landmark
The GrandBlock Multifamily Group, LLC
Trinity Bell GardensBlock Multifamily Group, LLC
Woods at Johnson MillBlock Multifamily Group, LLC
Green at Plum CreekCapstone Real Estate
Homestead at Mormon HillCapstone Real Estate
Sandstone RidgeCapstone Real Estate
Dominion SquareCLMS Management
Horizon SeniorsFore Property Company
VillanovaFore Property Company
The MarcFPI Management
Audubon ArmsFriedman Realty Group
Pin Oak VillasGhertner & Company
Madison MallGoldberg Realty Associates
Crystal LakeGuardian Management, LLC
OakmontGuardian Management, LLC
Terrace at Mount ScottGuardian Management, LLC
Eastbridge ApartmentsLincoln Property Company
Flats at Silo BendLincoln Property Company
High Point Senior LivingLincoln Property Company
Legacy at Science ParkLincoln Property Company
Legacy on O Connor RoadLincoln Property Company
Metro at Wilmington StationLincoln Property Company
Metro Marina BayLincoln Property Company
Midtown SquareLincoln Property Company
Miramar ParkLincoln Property Company
Niche 905Lincoln Property Company
Park 205Lincoln Property Company
Portrait at Hance ParkLincoln Property Company
Rivers EdgeLincoln Property Company
The Residences at OMNI LouisvilleLincoln Property Company
Vintage Winter ParkLincoln Property Company
Wellington PlaceLincoln Property Company
West BrookLincoln Property Company
The WhitneyLMC, a Lennar Company
Madison GatewayMadison Apartment Group, LP
Madison Hill HouseMadison Apartment Group, LP
LakesideManco Abbott
Prelude at Paramount BManco Abbott
The Gates at Fig GardenManco Abbott
NewBerry SquareMG Properties Group
Olympus on MainOlympus Property
Harbor Woods Living at BrunswickPinnacle (PRMC)
Harbor Woods Living at NilesPinnacle (PRMC)
Parkview ApartmentsPinnacle (PRMC)
Sofi at Forest HeightsPinnacle (PRMC)
Residences at Christina LandingResideBPG
Artisan StationSimpson Property Group
Metro GreenwaySimpson Property Group
The Links Rea FarmsSimpson Property Group
Orange TreeSteadfast Management
Van Allen ApartmentsSunrise Management & Consulting
BluWater ApartmentsTriBridge Residential
Inman QuarterTriBridge Residential
Newnan LoftsTriBridge Residential
The GriffTriBridge Residential
Woodmont RidgeWoodmont Properties
Woodmont Townsquare IIWoodmont Properties
BridlewoodZaremba Management Company
Brighton ChaseZaremba Management Company
Chateau PerryZaremba Management Company
Pleasant HillsZaremba Management Company
Winfield CommonsZaremba Management Company

About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our e-learning partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention. Please contact us for more information on our Resident Surveys program or other services.

MEDIA CONTACT: Lisa Ford | [email protected] | 888-988-3767