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Get a Bigger Bang – With Your Mystery Shops!

October 6, 2022 @ 1:00 pm - 1:30 pm CDT

Get a Bigger Bang – With Your Mystery Shops:  Why do we think mystery shops are an essential development tool?  When judging is the driving force on reality shows like AGT or Iron Chef, we need to remember that a mystery shop is not used to judge but rather to track performance to develop and guide adults on a career path.   

The Mystery Shop guides an associate to understand the company expectations for the Prospect Experience and then coaches them.  That’s it! 

Rachelle Ellington, Performance Strategist with Ellis | Edge2Learn, wants to talk about that coaching piece of Ellis Mystery Shops with you on October 6th at 1:00 PM CST.  What should that conversation after the mystery shop look like if you’re the associate that was shopped?   How does the supervisor frame that mystery shop to provide the needed coaching? 

Rachelle is sharing her personal experience from both sides, combined with what Joanna Ellis’ original vision was when she created the Mystery Shop program for Multifamily almost 40 years ago. 

Can’t join us live for: Get a Bigger Bang – With Your Mystery Shops!?  That’s ok!  Register for our webinar, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! 


Presented by:
Rachelle Ellington




Rachelle Ellington

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October 6, 2022
1:00 pm - 1:30 pm CDT