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When “CALM DOWN” Doesn’t Cut It – How to De-escalate Conflict and Keep Your Cool
September 10, 2020 @ 1:00 pm - 1:30 pm CDT
Dealing with difficult people in the workplace is nothing new to multifamily professionals. However, dealing with difficult people amid a global pandemic adds an extra layer of tension that could drive you (or your customer) over the edge. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.
Attendees of this session will:
- Learn how to anticipate a potential conflict
- Identify the necessary skills for de-escalating conflict
- Obtain self-regulation techniques
- Gain tips for handling hot button issues, such as residents not wearing a mask
Presented by: Katie Rigsby, CAPS
Note: The time listed for the webinar is Central time.
Please adjust for your own time zone:
11:00 AM Pacific time
12:00 PM Mountain time
2:00 PM Eastern time