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Celebrating Success

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Our Story

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Ellis understands that the quality of the customer experience is what sets you apart from your competition. Our team has specialized exclusively in helping our multifamily clients improve that experience for over three decades by teaming with you to develop professional skills and behaviors in each team member.

Established in 1984 to evaluate customer service and performance of onsite leasing professionals through comprehensive mystery shopping reports, we have since become the nation’s leading apartment mystery shopping company. The growing demand to further understand and improve lead conversion encouraged us to expand into resident retention services in 2011, with the introduction of our multiple touch point resident survey program that allows clients to best understand their customer’s journey through customer feedback.

Although our services have always included a training element, celebrating successes and identifying opportunities for onsite teams, we have most recently added a full-featured training service. Our turnkey integrated customer experience program, backed by outstanding customer service. Sophisticated technology, and ethical business practices, has made Ellis one of the multifamily industry’s most respected and sought-after providers of executive-level management and training and consulting services.

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Leadership

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Executive Team

[/vc_column_text][divider line_type=”No Line” custom_height=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”1/12″][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”134″ team_memeber_style=”meta_overlaid” name=”Jonna Ellis, CAM, CAPS” job_position=”Founder and Chief Executive Officer”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”135″ team_memeber_style=”meta_overlaid” name=”Francis Chow, CPA” job_position=”Chief Strategic Officer”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”121″ team_memeber_style=”meta_overlaid” name=”Maria Lawson, CAM” job_position=”VP of Training and Development”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”2/12″][/vc_column_inner][/vc_row_inner][vc_row_inner text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”1/1″][divider line_type=”No Line” custom_height=”20″][vc_column_text]

Management Team

[/vc_column_text][divider line_type=”No Line” custom_height=”50″][/vc_column_inner][/vc_row_inner][vc_row_inner text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”1/12″][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”124″ team_memeber_style=”meta_overlaid” name=”Lisa Ford” job_position=”Director of Customer Experience”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”126″ team_memeber_style=”meta_overlaid” name=”Tassy Grimes” job_position=”Director of Shopping Operations”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”128″ team_memeber_style=”meta_overlaid” name=”Tanya Kittelson” job_position=”Director of Customer Relations”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”1/12″][/vc_column_inner][/vc_row_inner][vc_row_inner text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”130″ team_memeber_style=”meta_overlaid” name=”Misty Sanford” job_position=”Social Insight Thought Leader”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][team_member image_url=”132″ team_memeber_style=”meta_overlaid” name=”Danielle Walker” job_position=”Director of Sales and Marketing”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ width=”3/12″][/vc_column_inner][/vc_row_inner][divider line_type=”No Line” custom_height=”50″][/vc_column][/vc_row]