Touch Point Survey

  • Distribute surveys 365 days a year, as triggered by site-level transactions at the five major touch points that have an impact on resident retention
  • Provide data analysis of customer feedback and actionable insight based on your resident’s experience at the community.

Distribute surveys 365 days a year, as triggered by site level transactions at the five major touch points that have an impact on resident retention:

  • Lead conversion
  • Move-in
  • Service/maintenance
  • Renewal
  • Move-out

Ellis resident surveys can help you specifically focus on key business processes derived from the data collection of relevant variables in your daily site operations. After our detailed analysis of this data, we outline easy-to-understand, actionable items via our easy-to-navigate customer interface. Unlike traditional apartment resident survey companies, Ellis’ five-touch-point resident surveys program not only leaves you with the tactical data to which you are accustomed but, more importantly, it spells out the bigger picture of strategic focus points. This enables you to immediately begin refining processes to boost net operating income by improving resident retention and conversion through increasing customer loyalty over time.

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