Putting together the greatest email campaign ever doesn’t do you any good unless your emails are being seen by the right people. Building an email list is critical to your […]
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Sep
25
Month: September 2013
Sep
19
5 Simple Tips to Manage Social Media Burnout
The problem with social media is that it is ALWAYS on. It is exhausting! As a social media professional or as any business person who uses social media, it is […]
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Sep
18
5 Keys to Unlock Effective Leasing Conversations
Are your leasing professionals drowning potential residents with facts, figures, and product information? So much so that your customers feel like they need to carry a can of “leasing professional […]
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Sep
06
CUSTOMER LOYALTY: Teach Employees How to Handle Complaints
In in previous blog, Go Ahead…Encourage Your Residents to Complain, I shared some examples of how encouraging resident complaints can improve their customer experience and increase customer loyalty. While it […]
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Sep
03
Five Reasons Your Residents Are Loyal to You
Instead of asking yourself the question, “Why are our residents not loyal?”, let’s see the glass half full. Instead of focusing on all of the things that you might be […]
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